We want every customer to be satisfied with their purchase. If you receive a defective product, damaged package, or the wrong item, please contact us within 7 days after delivery.
Returns or exchanges are accepted under the following conditions:
- Product quality issues
- Wrong item received
- Damage during shipping
To request a return or refund, please provide:
- Order number
- Photos or videos of the product
- Description of the issue
The following situations are not eligible for return or refund:
- Pets do not like the taste or flavor
- Products that have been heavily used or intentionally damaged
- Requests made after the return period
Once approved, we will arrange a refund or replacement. Refunds will be issued to the original payment method, and processing time may vary depending on the payment provider.
If you have any questions, please contact our customer support team.